Refund policy

RETURN & REFUND POLICY

We want you to have a smooth and worry-free shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Lost or Damaged Items

If your order is lost during shipping or arrives damaged, you are eligible for a replacement or a full refund.

To be eligible, you must contact us within 7 days of the delivery date (or within 7 days after the expected delivery date if the order is marked as lost).

For damaged items, we may require:

  • Clear photos of the damaged product

  • Photos of the packaging (if available)

Once your claim is approved, we will offer:

  • A replacement at no additional cost, or

  • A full refund to your original payment method

2. Non-Returnable Items

Due to the nature of our products, we do not accept returns or refunds for:

  • Change of mind

  • Incorrect orders made by the customer

  • Normal wear and tear

  • Issues caused by improper use or handling

Please make sure to review product descriptions carefully before placing your order.

3. Shipping Delays

Shipping times are estimates and may vary due to factors beyond our control (customs, carrier delays, holidays, etc.).
Delays alone do not qualify for a refund, unless the order is confirmed as lost by the carrier.

4. How to Request a Refund or Replacement

To start a claim, please contact us at:

Email: support@yourstore.com

Include:

  • Your order number

  • A brief description of the issue

  • Photos (if the item arrived damaged)

Our support team will review your request and respond within 24–48 business hours.

5. Refund Processing

Approved refunds will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

6. Contact Us

If you have any questions about this policy, feel free to contact us at:
support@yourstore.com